As a business owner or manager, you understand that IT services are necessary to keep your business running at peak performance. Every business needs a certain level of management when it comes to its IT systems. From networks to devices, all systems should be up & running to keep the business running. However, many businesses do not have the money, talent, or time to do it. IT is an essential aspect of all businesses in modern times, but it can also be expensive. That’s why Break-Fix IT Services for Small Businesses is the perfect solution. With an On-Demand Services provider, you can get many benefits of IT support at a fraction of the cost.
What Are On-Demand IT Services?
On-Demand IT also known as Break/Fix IT Services allow you to pay only for what you need. They may also charge for initial or post-servicing consultation, specialty tools, and parts needed to fix software or hardware. On Demand IT services include the following activities.
- Hardware upgrades or installation
- Peripheral equipment installation
- Networking management
- Repairs of systems, components, or software
- General IT contractor training or education services
What are Managed IT Services?
An organization’s IT services that are outsourced/offloaded to an external managed IT service provider are called managed IT services. The managed service provider takes full responsibility for the organization’s entire IT operation, including 24/7 monitoring, on-demand IT support, and troubleshooting. This helps to improve operations and reduce budget expenditures by reducing the staff directly employed. It is an alternative to the break/fix or outsourcing on-demand model, where the service provider performs services on demand and only bills the customer for the work done.
Managed IT service providers (MSP) establish Service Level Agreements (SLAs) with their customers. The SLAs provide predefined terms for the scope of the MSP work, that is, for a fixed fee, usually monthly.
Advantages of Break/Fix IT Services over Managed IT Services
If you’re in a business and don’t have the budget for IT staff and equipment, On-Demand Services can be a big help. The team will help you develop and maintain an On-Demand IT strategy that aligns with your business needs and goals. A few advantages of having Break/Fix IT Services are mentioned below.
- You only pay for the services performed by the Provider
- Businesses get the help exactly when it’s required, which gives you complete control over IT expenses.
- There are no monthly contracts or subscriptions unlike Managed IT services
- Data privacy and network security are major areas of concern for larger enterprises. With cybersecurity incidents growing, many organizations seek a cost-effective solution to tighten IT oversight across the digital platforms
- Resolving issues on their own can be a satisfying and empowering responsibility.
- Break/Fix IT Services mitigates the risk of system downtime and failures by checking your computer and notifying you when something goes wrong.
- They allow you to have IT services at a fraction of the cost of an in-house solution and allow you to pay for only the services that you need.
- The service provider takes care of all the hardware and maintenance that keeps your data secure.
- On-Demand IT Services also allow you to scale your data infrastructure when needed.
- These On-Demand IT Services free up the time you and your staff would have spent on solving IT problems, so you can focus on other aspects of your business.
How Managed IT Services are Different from Break / Fix IT Services?
- Cost: Managed services are stable subscriptions, whereas Break/Fix IT Services are only paid when you need the service. break/fix billings are less, unlike managed services which have fixed monthly servicing fees whether you opt for the service or not.
- Payment: Technicians charge by the hour. In contrast, managed IT service technicians charge flat monthly rates.
- Stability: Managed IT services provide overall system visibility and stability. While, On-Demand IT Services provide product-specific services.
- Risk: Organizations that adopt break/fix IT models may face risk related to security and stability. Managed IT contracts have a plan and a risk-mitigation strategy before any problems strike.
- Helpdesk: Managed IT service providers will have 24/7 monitoring and communications portals for clients to interface with. Break/fix services have no such helpdesk.
- Work Scope: Small- to medium-sized businesses with simple IT infrastructure may decide to handle the additional risk internally. However, larger organizations or those with remote employees may need outsourced help for their large & complex networks.
How On-Demand IT Services can Boost Your Business?
One of the most important advantages of On Demand or Break/Fix IT Service is there is no need for any monthly fee or monthly subscription. Whenever required, call the technician, get the work done and pay for the service only. No Agreements, no extra charges which is a huge plus for small and medium business owners. No need to manage any contract. Break/fix IT management relies on case-by-case transactions when problems actually arise, businesses cannot budget ahead of time. There is no loss of control over the organization’s network access and permission. Break/Fix IT Services does not have initial set costs.
To Sum Up
On-Demand IT services or Managed IT services? Ultimately, every business must determine for itself what is best for its operations and its people. There is no one-size-fits-all IT management solution. If you’re in a business and don’t have the budget for IT staff and equipment, on-demand services can be a big help. The convenience offered by On-Demand IT Services is something most businesses look for and this is the main reason why this model is very popular.
If you are ready to transition from an in-house IT team to On-Demand IT services or want to learn more about what services our business can offer your business, contact CRC today.